FREQUENTLY ASKED QUESTIONS
In the checkout menu, you can choose whether you'd like to make an account or not. Having an account makes it easier to follow up on any completed orders and to make future orders.
You will receive an email once we will receive your order and your payment. We will attach a .pdf document as sales receipt.
All orders are processed from our warehouse in Via livello 9/11, 42047, Rolo(RE) - Italy
We accept the following modes of payment:
- Credit Cards
- Debit Cards
- PayPal
- Google Pay
Contact us at hello@nestart.it within the first 24 hours of order confirmation:
<subject as “MODIFY SHIPPING ADDRESS / PHONE NUMBER." >
body as order ID, email address, phone number and the modifying address/phone number.
OR
You can also contact us a Whatsapp on (+39)3318083625
After the first 24 hours, it will not be possible to update or change the shipping address/phone number
We typically dispatch orders within 2-3 weeks. For pieces with custom paintings, please allow a longer preparation time of 4-6 weeks due to the personalized nature of the artwork.
However, our goal is to send your Nestart Lab product much sooner than these timelines whenever possible!
Within Italy: Enjoy free shipping and handling for all orders over €60. We cover all shipping charges and taxes for you.
International: For orders over €100, we take care of all shipping charges worldwide. However, please note that customs duties, taxes, or other import fees, are not included and are the responsibility of the recipient.
Additional Fees: Please be aware that deliveries to certain areas, including smaller islands and remote locations as identified during the purchase process, may incur an additional surcharge.
You can find all the informations about our Return and Refund Policy here.
YES! You can personalize all the products. You can decide the colours, designs and/or graphics.
If you want a specific size, any particular customization or a product that you want us to made for you, contact us!
We will be happy to make your dreams and ideas come true.
You just have to subscribe to our Newsletter or create an Account... it's easy and quick!
You will receive every update on events we organize, new product launches, offers launches, discounts, written articles and much more.
Absolutely yes! Nestart Lab is always open to any possible collaboration that can bring added value to our customers.
We collaborate both with industry representatives such as architects and interior designers but also with artists, creatives and other professionals who want to offer a custom service tailored to their customers such as party planners, wedding planners, etc.